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"This Hospital gave me amazing care from start..."

About: Norfolk & Norwich University Hospital / Accident and emergency

Two days I slipped on my front step and fractured my ankle in two places, along with dislocating it in two others.

Naturally this was extremely painful and I was very worried and scared.

From the moment I arrived the staff were great, they conversed with me and showed real care and empathy.

They made me comfortable and restored the dislocated joint while I was sedated, I didn't even know they'd done it and it was fixed. The staff even made sure my arm was numb before putting in the canular as I dislike needles.

Following this staff made me comfortable on the ward and discussed what surgery I would need to properly fix my fractures.

Now only a day and half later I'm home with my foot fixed, in plaster and minimal pain. Amazing service.

Even the food was good, very nice and good portion sizes.

All the staff deligently carried out their work, cleaners, cooks, nurses and doctors.

I'm very impressed and happy with this hospital and the NHS overall.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 6 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 20/06/2017 at 14:32
Published on Care Opinion at 16:28


Dear Patient

Thank you for your kind comments about the A&E Department. I am pleased to read that staff treated you with care and empathy. We will share your comments with all staff involved in your care. Thank you for taking the time to write with your thanks and praise.

With kind regards

Sarah Eastwood, PALS Manager

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