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Cancelled for the third time

Story from nhs.uk

"Cancelled for the third time"

About: Queen Alexandra Hospital / Trauma and orthopaedics

We were promised all was sorted for this third attempt for my mum to have her knee replaced!

Promises, promises, cancelled again, new date given, but again there is a high risk she will be cancelled, all because she needs a high dependent bed, which although booked for today, someone else needed it, so is this ever going to change, how many more times is my 80 yr old mum going to be cancelled, due to the bed not available.

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Responses

Response from Debra Johns, Patient Experience Officer, Portsmouth Hospitals NHS Trust 6 years ago
Debra Johns
Patient Experience Officer,
Portsmouth Hospitals NHS Trust

Submitted on 23/05/2017 at 14:22
Published on Care Opinion at 16:00

I am sorry to hear that your mother's operation has been cancelled for a third time We would welcome the opportunity to look into this for you or ask a member of the Team involved to contact you if wish.

If this is something you would be interested in then please contact the Patient Advice and Liaison Service (PALS) on 0800 917 6039 or by email at PHT.PALS@porthosp.nhs.uk so that they can raise your concerns with the appropriate person.

Kind regards.

Debbie

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