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"Review of Sleep and Ventilation Unit Process"

About: Royal Stoke University Hospital

Having been referred by my doctor back on the 1st June '16 I did not receive my appointment letter until the 28th September (for an appt on the 21st October - 5 months later) after numerous follow up calls and requests to my surgery. Having attended I was given a machine I had to wear for a couple of nights (presume to record my sleeping pattern).

Having took the machine back in on the 24th October....I am still awaiting the outcome. No phone call, no outcome letter, nothing.

Feel like i'll be fast asleep by the time I receive anything. Not a good experience.

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Responses

Response from Angela Grocott, Head of Patient Experience, University Hospitals of North Midlands NHS Trust 7 years ago
Angela Grocott
Head of Patient Experience,
University Hospitals of North Midlands NHS Trust
Submitted on 18/11/2016 at 08:30
Published on Care Opinion at 08:56


Dear Mr Taylor

I am so sorry to hear that you have experienced these delays. I would be very grateful if you could contact our PALS (Patient Advice and Liaison Service) to provide further information so that they can support you with the issue you have raised.

01782 676450 or 01782 676455 or by emailing patientadvice.uhnm@nhs.net.

Kind Regards

Angela Grocott

Head of Patient Experience

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