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"Maternity Services"

About: Norfolk & Norwich University Hospital / Maternity

My wife gave birth by C-Section on 5th November to a beautiful baby girl, who was only 34 weeks, so is currently in NICU.

There have been so many people involved in my wife's (and baby's) care, from Radiography, Antenatal clinic, Delivery suite, Cley ward, Blakeney ward and Neonatal Intensive Care Unit, during her stay and over the previous visits. I can't single any one person out, as the standard of care has been so high. I couldn't imagine it could've been any better had it been private healthcare.

The only qualms I have about this hospital is the way the frontline staff are seemingly treated by administration. They have to at time tell patients and family some difficult things, for which they may receive flack from the people they are explaining it to. Please remember it's the decision makers who make these decisions. Some are stupid red tape, but some are there for good reason. The staff didn't know of the recent car parking revisions. It was on the news, but the staff didn't get informed and I didn't bother with the news whilst my wife and baby were in hospital.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust
Submitted on 11/11/2016 at 15:22
Published on Care Opinion at 16:46


Dear Family Member

Thank you for your kind comments regarding the care your wife and daughter has received at the hospital. I am pleased to read that they received a high standard of care and I hope that they are both doing well.

We will share your praise and feedback with hospital staff. Thank you for taking the time to post your comments.

With kind regards

Sarah Eastwood

Patient Advice and Liaison Service (PALS) Manager

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