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Thanks to the the chief and crew who came to help us

Posted By Jocl1947

"Thanks to the the chief and crew who came to help us"

About: The James Cook University Hospital / Cardiology Yorkshire Ambulance Service NHS Trust / NHS 111

(as a relative),

Thank you so much!

We thought my husband may have had a slight heart attack and I sought advice via the 111 number. Lo and behold an ambulance was sent and arrived very soon. After a thorough examination, he was taken to South Cleveland Hospital.

He was released at 8pm and thankfully cleared.

We cannot praise the Crew enough - they were great! Sorry they didn't get to see the puppy!

Many thanks.

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Responses

Response from Jacqueline Taylor, Patient Relations Manager, Patient Relations, Yorkshire Ambulance Service NHS Trust 7 years ago
Jacqueline Taylor
Patient Relations Manager, Patient Relations,
Yorkshire Ambulance Service NHS Trust

Submitted on 24/01/2017 at 15:58
Published on Care Opinion at 16:13

Thank you for taking the time to post your comment on the Patient Opinion website about the speed and professionalism shown by our 111 staff and ambulance crew who attended. Your comments are very much appreciated, I am happy to hear your husband made a full recovery.

We welcome all types of feedback from our patients and their families and use this to inform the development of our services.
We are please you had a good experience of using our service.

Kind Regards

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Response from The James Cook University Hospital 7 years ago
The James Cook University Hospital

Submitted on 11/04/2017 at 12:17
Published on nhs.uk at 11:32

Good morning

Thank you for your post on the NHS Choices Website.

Please be aware that compliments for the 111 service and the ambulance service are coordinated by the North of Tyne PALS, and their telephone number is 0800 032 0202.

Thank you

Margaret Robinson

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Quality Performance and Patient Experience Department

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: pals@stees.nhs.uk

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