"Patient experience"

My daughter visited the ante natal clinic for the first time. Unfortunately her first experience at Canterbury Hospital was marred by the attitude of the receptionist when she booked in. The receptionist completely ignored her for almost 3 minutes, did not even look up from her notes etc. Then when they did look up, they very abruptly asked her for her name and then didn't say anything. It was up to my daughter to ask what she had to do next as this was her first time, the receptionist then pointed out the waiting room. Not a very friendly reception. The same happened when my daughter had finished her appointment and had to check out at the same reception desk, the same receptionist once again took an age before they looked up. I feel that this was not a very nice experience for my daughter in her first stages of pregnancy.