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"They are a credit to the hospital and to the NHS."

About: Derriford Hospital / General medicine

(as a relative),

My  mother  was admitted via A&E and was discharged a week or so later on. I am contacting you to say a BIG thank you, (she was on Tavy, then Tamar then Meldon wards) because having had a less than positive experience in hospital some years ago, she was very apprehensive about the possibility of being admitted again.

She has continually told me how kind ALL the nurses are, "nothing is too much trouble" and the compassion that she felt as part of the ethos of the hospital. She even praised the hospital food and the level of choices she had.

For personal reasons I couldn't get to Plymouth to visit her but my brother and uncle and aunt did, and they also commented that she seemed frail but "rested" and comfortable with being there.

So - I mentioned before how helpful and kind nurses were when I phoned via the wards - could you please pass on my thanks and appreciation to all the ward staff? They are a credit to the hospital and to the NHS.

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Responses

Response from Claire Jukes, Patient Experience Support, University Hospitals Plymouth NHS Trust 7 years ago
Claire Jukes
Patient Experience Support,
University Hospitals Plymouth NHS Trust
Submitted on 05/01/2017 at 08:10
Published on Care Opinion at 16:20


picture of Claire Jukes

Dear Vicky,

Thank you very much for taking the time to post your comments following your mother's recent experience with us.

It is lovely to hear that your mother enjoyed the food and she felt that she was treated with compassion.

I will ensure that a copy of your feedback is passed onto the various wards that your mother attended.

I wish your mother well with her recovery

With best wishes

Claire Jukes

Patient Services Support Manager

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