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"Total waste of time visitng neurologist"

About: Royal Stoke University Hospital

I have waited four months to visit the neurologist for an urgent appointment, what a waste of time my visit has been today -seeing a registrar rather than the consultant.

To start the visit I asked the receptionist to update my phone number - they couldn't do this as they were making an appointment for somebody and could only do one thing - they asked me to do it on the way out. I was so disgusted with the appointment I never even thought on the way out. Then to have my blood pressure taken, first machine didn't work, second machine had low battery so they disappeared in search of another machine. They had no notes despite visiting before and visiting the County hospital where I have a file about three inches thick.

Then the registrar shouted me in - didn't say my surname, just the initial of my first and middle name.

I went in and they said my GP had referred me - the fact I had fell several times - wasn't concerned, dizziness - wasn't concerned, total weakness on my left side - wasn't concerned, severe pains in my hands - wasn't concerned, the fact I am struggling to eat as my face and jaw pain is so severe - they never answered.

The doctor increased medication and said come back in four months, I asked if they were going to look into the weakness down the left side - they finally got off the chair, tested my reflexes, strength in hands. Sat down and never commented - they never tested the strength in my legs/feet etc.

The doctor went on to say they weren't concerned about the falls as I hadn't broke anything - so I will have to break a limb to get them to take me seriously.

They reduced hayfever medication -and has done a referral to ENT, yet the weakness I went with they weren't concerned and the foot pain they said the gp should be sorting - absolute waste of time, fuel and parking.

The doctor said they will see me in four months, asked how long I had the symptoms - should have looked on the computer - I told them about 18 months and they never commented.

I took my friend and we were absolutely gobsmacked, I went to get answers following visits to the TIA clinic, the spinal clinic and both of these said the neurologist will make the diagnosis - but no, they weren't concerned - so I need to fall, have dizzy turns, not be able to eat - and they weren't bothered in the slightest.

We discussed the appointment on the way back and could not believe what happened, they discussed issues not in their remit and refused to discuss the issues I went with.

A question they asked - what will happen if I stop taking hayfever tablets - what did they expect me to say, ??? the hayfever will come back, not rocket science is it.

Its a joke, from the secretary when I rung to try and get the appointment and to today.

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Responses

Response from Angela Grocott, Head of Patient Experience, University Hospitals of North Midlands NHS Trust 6 years ago
Angela Grocott
Head of Patient Experience,
University Hospitals of North Midlands NHS Trust
Submitted on 08/06/2017 at 09:37
Published on Care Opinion at 09:42


I am so very sorry to read that you have had such a poor experience. I would be very grateful if you could contact our Patient Advise and Liaison Service (PALS) if you have not already done so to allow us to support you at this time.

PALS can be contacted on 01782 676451 or via email to patientadvice.uhnm@nhs.net.

With kindest regards

Angela Grocott

Head of Patient Experience

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