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"Nursing at its best"

About: Kent & Canterbury Hospital

My mum was rushed into the K&C following a major stroke so I have been visiting her for many hours per day on the Kingston Ward for the last six weeks. During that time

I found every member of staff to be kind, caring, respectful of patients, their relatives and of other members of staff. In the day to day activities of the ward you could see a real sense of team work amongst all of them, from the catering assistants, the nurses, the Ward sister and the different specialities. The desire to do everything possible to try and help my mum to recover some of her faculties and make her stay in hospital as untraumatic as possible was evident. I am sure that the high standard of professionalism is due to the doctor, who led by example - their calm and caring demeanour and excellent inter personal skills when dealing with staff, patients and their families is the prime reason why their is such good team spirit on the ward and the common desire to achieve the best service for those in their care. I had dealings with so many staff during this time that I can't give individual names in case I forget one so please all accept my heartfelt thanks for the wonderful job you do within the frustrating environment of the public sector.

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Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 6 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 13/05/2017 at 16:28
Published on Care Opinion on 14/05/2017 at 21:31


picture of Sally Smith

Thank you so much for your kind feedback. I will make sure the staff on the ward receive this too. I am so pleased the team have cared for your mother so well and wish you all the very best as recovery continues.

Sally

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