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"Well cared for from start to finish"

About: West Cumberland Hospital / Trauma and orthopaedics

(as a parent/guardian),

My mother was admitted to Ward 1A at West Cumberland Hospital for a total hip replacement In February. She was very impressed with her care. and the professionalism of all the staff. She commented that the ward was exceptionally clean and the food was very good. Her consultant Mr Petheram was very pleasant and very professional. She was delighted with her swift recovery, Her after care progress phone calls from the specialist nurses were welcomed and well timed. My mother felt very well cared for from start to finish. As a specialist nurse myself I have been extremely impressed with the level of care she has received from start to finish.

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Responses

Response from West Cumberland Hospital 7 years ago
West Cumberland Hospital
Submitted on 21/03/2017 at 15:41
Published on nhs.uk on 22/03/2017 at 02:36


Dear Gilli

Thank you for getting in touch with us with such a positive review of your mothers experience of Ward 1, West Cumberland Hospital.

I am very glad to hear that she was impressed with her care and that the staff she encountered were pleasant and professional.

I shall forward your kind comments to the matrons and management of the various specialities and departments you mention so that they can be shared with the teams who will be delighted to know that both you and your mother appreciated the care they provide.

With best wishes for your mothers continued recovery.

Alison S-D

Patient Experience

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