"Melanoma/ Massive mole removal"

I had a consultant visit which was done quickly and efficiently.

I waited no more than ten minutes after my appointed time.

I was treated courteously and professionally at all times by the reception staff, nurse and consultant.

Could not have wished for more.

The consultant recommended two operations to remove "lesions" on my back and on the front thigh. As I have many freckles and moles, the consultant also took photographs with my 'phone so that the surgeons could easily locate the problem, at the next visit.

I returned for the operation a week later.

My appointment was exactly on time. The changing rooms were spotless, and had a locker to store my possessions.

I was questioned by two different staff re allergies, address etc, and again by te attending surgeon whereupon I signed the release to operate.

I was attended by a junior doctor observing only, a surgeon, and a chief surgeon who advised and appeared to be training the others.There was also a nurse and another person who supplied all the equipment.

They were all very competent and clearly worked seamlessly as a team.

After a few anesthetic injections, had a four inch incision in my right thigh.

Another smaller procedure was carried out on my back.

Total time was approximately one hour.

The staff were all helpful and answered questions all my questions where possible.

The chief surgeon was also very amusing and had me laughing out loud several times. At the end, after redressing, I was given a short talk by two nurses who explained how to take care of my wound, and an explanation of what to do if I had heavy bleeding etc etc.

I should note that my operation took place on the same day as the malware attack, and whilst the doctors and other staff were no doubt under added pressure, you certainly would not have noticed.

I would like to take this opportunity to say Thank You to all at the Royal and the NHS.

You are the greatest and I will be forever grateful.