This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Emergency bloods test for 5 year old"

About: Kent & Canterbury Hospital

After being told by the doctor that my daughter who has an suspected kidney infection needed a blood test doing urgently today and being sent out with a form to go to William Harvey Hospital, i was then informed by PADUA at the William Harvey Hospital that they could not do a blood test until the 10th of May (19 days wait)!

I then contacted the Royal Victoria Hospital at Folkestone only to be told they will not do blood tests on children under 7!

After going back to the doctors and explaining the situation the doctors then managed to get me an appointment at the Kent and Canterbury Hospital children's Dolphin Ward.

The staff there were excellent. One staff member especially is an absolute credit to them and explained when we needed to be there so we didn't miss the deadline and have to wait untill Monday.

I can not fault them at all, they were welcoming, kind, well organised and made my scared 5 year old at ease when they took her blood, so much so, she didn't even know it had been done until it was over. The Easter egg reward was the icing on the cake for her.

Thank you Dolphin Ward at Kent And Canterbury Hospital, you do great work and made sure my daughter got the care she need in a timely fashion when when others couldn't.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sally Smith, Chief Nurse and Director Of Quality, East Kent Hospitals University NHS Foundation Trust 6 years ago
Sally Smith
Chief Nurse and Director Of Quality,
East Kent Hospitals University NHS Foundation Trust
Submitted on 13/05/2017 at 16:26
Published on Care Opinion on 14/05/2017 at 21:31


picture of Sally Smith

Thank you so much for your posting. I am sorry to hear about the initial delay you experienced but please that all was well in the end.

Sally

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k