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Accident and Emergency

Story from nhs.uk

"Accident and Emergency"

About: Norfolk & Norwich University Hospital

Never have I been made to feel more of a nuisance in my life! The doctor dealing with me had the cheek to ask me why I felt I was an emergency and should be there, despite having given the doctors the paper from the paramedic who sent me there!

I was made to feel unimportant, patronised, and like a silly little girl for wasting their time! I would not recommend attending A&E here as you will be inform any previous medical problems you have do not exist because they didn't believe it. I have never been dealt with by such a rude doctor in all my life, it's a shame as the nurses that I encountered were all very polite and helpful!

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 11/05/2016 at 10:03
Published on Care Opinion at 10:12

Dear Patient

We are sorry to hear that you had such a poor experience at A&E and we will pass on your feedback to the Matron for A&E. We would always encourage patients to seek advice if they are unwell or concerned about their health.

If you are able to get in touch and give us more information, it will enable us to speak to the member of staff involved. In the first instance, please contact our Patient Advice and Liaison Service on pals@nnuh.nhs.uk

Kind regards

Janice Bradfield

Senior Communications Manager

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