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"My poor experience"

About: Queen's Hospital / Maternity care

(as the patient),

I went to cornflour ward to check for a threatened miscarriage seen by the nurses they was kind and comforting. I then see the doctor who I was expressing how stressed I was and that I have had 4 prior miscarriages in the last three years and explains how I felt which for some reason they decided to then express in a rudely and abrupt manner.

I tried to reassure them that I was not being rude, but they were not having it with the way they treated me. I then was asked to go on the bed to be examined. As you do I looked on and waited to see for expressions to see if I was going to get the bad news.

I got dressed and sat down and seen them writing not acknowledging me what so ever my heart was pounding. So I asked what did you see? They replied-wait I'm writing. Now you tell me how is that a way to be treated when your in distress about loosing a little life.

Never have I ever experienced in my opinion,  such bad practice in my life. Even the way they responded with well nothing you can do if it's gonna happen it's going to happen. I felt no sympathy, no care in the world, but rude nasty attitude.

I will be writing a formal complaint against that doctor and I think they. Need addressing. Sorry for the grammar just so upset. I did follow on to have a miscarriage and had a different doctor who was very lovely.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital
Submitted on 18/07/2017 at 14:06
Published on nhs.uk at 14:31


"I am so sorry to hear of your loss, thank you for taking the time to make us aware of your experience as I am sure this is a very difficult time for you. Thank you for your kind comments about the nursing staff.If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Kind regards

Wendy Matthews

Deputy Chief Nurse, Director of Midwifery"

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