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Lack of Care and poor care practise

Posted By SCDJ

"Lack of Care and poor care practise"

About: Norfolk & Norwich University Hospital / General surgery

(as a relative),

On visiting a relative on Gissing Ward yesterday (elderly), she informed us she needed the toilet, we notified a HCA, she then came to take our relative to the toilet, we found that the her slippers were soaked through with urine, clearly removed from patient noticeably wet and placed behind her chair after her last toilet visit (patient is incapable of placing these down or removing them herself and needs help with toileting)

We then asked if there was something that she could wear on her feet, to be told there wasn't anything else and she would proceed to walk across the ward to the toilet bare footed, we looked for other footwear as she had two pairs of slippers admitted with her, only to find the other pair of slippers covered in faeces, put in a bag and left in her bedside cabinet along with her food and drink and clean clothes.

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Responses

Response from Sarah Eastwood, PALS Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 7 years ago
Sarah Eastwood
PALS Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 23/12/2016 at 13:28
Published on Care Opinion at 15:36

Dear Family Member

I write further to your comments you have made about your relative on Gissing Ward. I am sorry to read your concerns. I would be grateful if you could contact me on 01603 289045 or by email at pals@nnuh.nhs.uk with the name of the patient, so we can look into this as a matter of urgency on your behalf.

In the meantime, please be assured I have passed your concerns to senior nursing staff in the hospital.

We look forward to hearing from you.

With kind regards

Sarah Eastwood

PALS Manager

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