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"We have never experienced such thought and compassion"

About: Royal Stoke University Hospital / Ophthalmology

(as a parent/guardian),

I went with my daughter and her fiancé. My daughter has autism, a learning difficulty and hearing loss. Her notes were missing, but the staff could not have been more apologetic and worked hard to find them. One member of staff had even remembered my daughter from May this year at a previous appointment, I can't stress enough how important continuity is with autism. My daughter was assessed for her operation and I am sorry I can't remember names, but in 39 years of taking my daughter to hundreds of clinic appointments, we have NEVER experienced such thought and compassion for my daughter's problems. I can't thank you enough, she left hospital happy and looking forward to her Op! I hope this finds you, cause you should know who you are and receive the praise you deserve. By the way, I fell in love with Nathan!

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Responses

Response from Royal Stoke University Hospital 7 years ago
Royal Stoke University Hospital
Submitted on 24/11/2016 at 08:58
Published on nhs.uk on 25/11/2016 at 01:31


I will share your lovely words with the teams in the Outpatients and Pre-assessment clinics- I know they will appreciate your comments.

Feedback such as yours really does make a difference to staff morale and I am very grateful to you for taking the time to comment on your experience of our hospital.

I would also like to wish your daughter all the best for her up-coming surgery. I hope she makes a swift recovery.

With best wishes

Rebecca Smith, Quality Improvement Facilitator: Patients Experience.

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