We are convinced that patients’ experiences – good or bad – are essential to improving the NHS.

And the NHS does listen to what people say on Patient Opinion. We know this because hospitals tell us how they have improved services as a direct result of feedback on the site.

Here are some of the most interesting and encouraging responses, showing that the NHS really does listen:

• Improving maternity care information at Northampton
• Checking on ward cleaning at Rotherham
• A meeting, arranged by Patient Opinion, changes things for the better at Rotherham
• Improving infection control in Portsmouth
  
• Raising awareness about dementia in Northampton
• Nursing staff retrained at Bolton, after a painful injection
• Patients will be shown more consideration during MRIs at Hull Infirmary
• Long wait for postmortem leads to appointment of Bereavement Manager

Not every story gets a reply. Sometimes the story is a Thank you. Sometimes the hospital needs to check whether a bad experience was a one-off or due to something more serious. And of course there are still, sadly, hospitals that aren't that good at listening to what patients have to say.

But the world IS changing – and you can see it happening right here on Patient Opinion.

Back