by Sarah
9. March 2011 11:31
It is two weeks after we switched the site over and things are settling in nicely at Patient Opinion.
To mark the release of the upgraded site we created a report that evaluated the issues that concern patients/service users on Patient Opinion the most.
The report looked at a sample of over 500 postings rated critical by Patient Opinion (n.b 79% of all postings on Patient Opinion includes at least one positive aspect of their experience). Read and download In their words: What patients think about our NHS
The aim of the report was to uncover the top issues raised by patients on the site. We wanted to quantify patient stories that have so far gone unheard or have been dismissed as too anecdotal. We think that data is no substitute for patient voice and we do mot want to oversimplify the postings on Patient Opinion but we hope this report would go some way to bridge the gap between data and stories.
In their words: What patients think about our NHS is the first report of it’s kind Patient Opinion has undertaken and was covered in a number of placing including the Guardian and the nursing times.
The Daily Mail picked up on the more negative aspects of the report and this article was responded to on the Primly Stable blog with a post titled "Only telling half of the story".
Finally, if you want more information on our methodology you can find this here
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