James at Service Design Thinks

by James 16. April 2010 17:06

Hey, you think I'm going to let myself be outdone on video? No way!

So here's me speaking at Nick Marsh's excellent recent Service Design Thinks evening.

Ten times as long, but only twice as embarrassing (to me, anyway).

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How to use online feedback to improve services and increase patient involvement One of the goals of the NHS Future Forum was to put accountability and patient involvement at the ...Public service narrow-casting?Patient Opinion and public service broadcastingReceiving a better service at Wrightington, Wigan and Leigh NHS Foundation Trust Last week I spent sometime with the lovely folks at Wrightington, Wigan and Leigh NHS Foundation T...

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7/14/2010 2:40:05 PM #

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