Hey, you think I'm going to let myself be outdone on video? No way!

So here's me speaking at Nick Marsh's excellent recent Service Design Thinks evening.

Ten times as long, but only twice as embarrassing (to me, anyway).

James Munro, Patient Opinion - Service Design Thinks 3 from Nick Marsh on Vimeo.

Where's Paul been the past few days? We had to turn to YouTube to find out.

Turns out he's been at the OxfordJam unconference all the time - and here he is, caught on camera:

We were really pleased to hear Andrew Stott, the government's director of digital engagement, talking at the Talk About Local 2009 conference in Stoke over the weekend.

Not only a clear sense of what engagement means and what the web can offer, but a mention for Patient Opinion too. Nice! 

One service user describes why she likes Patient Opinion.