by Paul
16. February 2012 14:34
Good to have some evidence about what we’ve long suspected – that patients know what they’re talking about when it comes to the quality of hospital services. Researchers at Imperial College have shown that hospitals that rated highly by patients on public feedback sites are indeed better that those that are rated badly by them.
Not surprising but very worthwhile to have the academic evidence. Thanks to everyone at Imperial who did the hard work.
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