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Appointment Line is never answered

Story from nhs.uk

"Appointment Line is never answered"

About: University Hospital Lewisham / Ear, Nose and Throat

I have been trying to reschedule my appointment for the past 5 weeks. I have tried calling at different times of the day and the number just rings for 20 minutes with no answer. I know the NHS has people not turning up but it is galling when I am trying to be pro-active and re-schedule. There is no other communication information such as an email address and when I went through the outpatients appointment line they said Audiology operate their own which is clearly staffed by Invisible people

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Responses

Response from Lewisham and Greenwich NHS Trust 7 years ago
Lewisham and Greenwich NHS Trust

Submitted on 14/03/2017 at 09:20
Published on Care Opinion at 12:23

I am very sorry for the problems you have encountered trying to get through to the ENT/Audiology department, we are currently reviewing the way telephone lines are managed within the department as we are currently not providing the best service we can to our patients. If you would like to contact me directly on 0203 192 6967 I would be happy to help.

kind regards

Laura Wilkinson

Service Manager ENT, Ophthalmology & Access

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