"Docking Ward and communication"

Contacted the ward to ask for details on my wife's CT Scan. The response I received was dismissive, non informative, condescending and rude. No relative should be treated this way, when trying to ascertain the welfare of their loved ones. I have noticed an overall disregard to relatives in the last few days that my wife has spent in the hospital. Equally the care my wife has received has been extremely poor, and only got better when I complained. I feel there has been a lack of integrity, training, and empathy shown by staff; and senior management should undertake a total review of training and procedures in order to offer a service befitting of the NHS.