"Worst GP practice I have ever been with"

When I moved to the area it was possible to pre book appointments either on the phone or even online accessing the other 2 surgeries. It was a challenge but sort of possible. Now it is not possible to make a routine appointment. I had been trying to get to talk to a GP for a long time but the only way it the onling consultation and the only GP who replies is rude ans uncaring and hangs up on you. I was sent a letter to make a routine appointment regarding test results, i called but this is not a service offered, even though the letter stated to do this. The GP doesnt know whats happening the nurses didnt know you couldnt make appointments. The nurses have been lovely. But the GP she is terrible and seems to be the only GP that works there. The reception staff are also uncaring and rude. What has happened to this place and how is it still "running". Needs a serious look at how it offers its "services" and actually help the local people not make them feel worse and delay any help they need.