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Has the repeat prescription changed?

Story from nhs.uk

"Has the repeat prescription changed?"

About: Paxton Green Group Practice

I have found it impossible to place a repeat prescription lately, has the service change? It use to be so easy to put in a request but now it i so confusing, is it just me doing something wrong! I can place a request through the chemist I use, but because of my disabilities it is very painful to walk so I limit my journeys out, but now because I must first place the request then go back 4 days later I am finding I have to double my walks, with the old system I only had to place it electronically over the internet from home, so easy. What has gone wrong?

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Responses

Response from Paxton Green Group Practice last week
Paxton Green Group Practice

Submitted on 25/04/2024 at 13:16
Published on nhs.uk at 13:16

Dear Patient,

Thank you for taking the time to submit your review on the NHS website. We appreciate your feedback and are constantly working to improve our website.

We are pleased to inform you that we have collaborated with the Patient Participation Group (PPG) to enhance the overall accessibility of the site.

This group is led by patients, and we have been proactive in addressing their suggestions and implementing necessary changes.

Regarding the concerns you raised about ordering repeat prescriptions, we have already revised the page to provide clearer instructions and make the process easier for patients to navigate.

We apologize for any inconvenience caused, but we are confident that these modifications will greatly enhance the patient experience.

Thank you once again for your valuable input.

Kind regards,

Alison Peat

Assistant Practice Manager

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