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Horrible and bad experience

Posted By magpieqc74

"Horrible and bad experience"

About: Russells Hall Hospital / Maternity

(as the patient),

Such a horrible and bad experience I had in Russells Hall Hospital after my c-section surgery. Thought some staff members seemed untrained and unprofessional. They treated me like I had a normal vaginal delivery. Sent me home without any antibiotics and in 2 days I was again admitted to hospital because of infection. Again, i felt very unresponsible and rude behaviour of staff I met.

Waited for doctor from morning to ask what was happening with me but by 10 at night no doctor came. Had a lot of discharge from wound and pain but no one did anything. Couldn't bring my new born here because with this discharge and pain I'd not haven been  able to look after him alone. I had no idea what was happening with me. Asking for pain killers and getting them after 2 hours because they keep forgetting. Kept asking staff but no one was able to answer any questions. I was feeling very depressed after all this.

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Responses

Response from Patient Experience Assistant, Patient Experience, The Dudley Group NHS Foundation Trust 2 weeks ago
The Dudley Group NHS Foundation Trust

Submitted on 03/05/2024 at 15:31
Published on Care Opinion at 15:31

Dear patient,

Thank you for taking the time to tell us about your experience at our Maternity unit at Russells Hall Hospital. We are very sorry to hear that you feel you did not receive the standard of care that we normally expect. The Dudley Group is committed to providing the very best possible care for our patients and the safety of our patients is our top priority. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience.

If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff.

Patient Experience Team

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