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Care Opinion

not fit for purpose

Story from nhs.uk

"not fit for purpose"

About: Regis Medical Centre

unable to get a medical call been trying for 3 weeks . wed 13th thur 14thfri 15th last week mon tue wed this week anima is not opening for medical but admin box opening have been on at 8am & by 8.03 medical box just changing to next day ,spent 1hr.25mins on phone on thur 14, ,just to be told nothing today try tomorrow or if worried go to russells hall or sandwell centres, when all you ask for is to speak to a doctor, this practice has been getting worse since it joined into yhp , but has become terrible since anima introduced

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Responses

Response from Regis Medical Centre 8 months ago
Regis Medical Centre

Submitted on 21/09/2023 at 15:00
Published on nhs.uk on 24/09/2023 at 20:30

Thank you for taking the time to post your review here on the NHS website. We welcome any and all comments from our patients and would therefore value the opportunity to discuss this with you directly; by sharing your experience with us, we can look to improve our service for all our patients. If this is something you would like to do, please contact your practice directly and ask to speak with the Duty Manager, telling them this is in response to a comment posted to the NHS website.

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